Frequently Asked Questions
I CAN'T PARTICIPATE. WHAT IS YOUR CANCELLATION POLICY?
Due to the upfront nature of event costs, all entry fees are non-refundable and non-transferable to other event locations. All participants acknowledge and accept this policy during the registration process. This policy stays in effect whether you are injured, have an unexpected business trip, family emergency, illness, pregnancy, etc.
- CANCELLATIONS: If you cannot participate, you can email firstname.lastname@example.org to obtain a cancellation form. By canceling your registration you will not receive a refund, but we will send your participant shirt to you after the race. No other participant materials will be sent. US addresses only - we cannot ship internationally.
Cancellation deadline: Forms must be received at least one week prior to the event date. If your cancellation form is received less than a week before the event, we will not be able to process it.
- TRANSFERS: Participants can transfer their registration to another person for a $25 transfer fee (paid by the original registrant). Registrations cannot be transferred to different locations. It is not possible to simply change the name on a registration. All transfers must be completed online via Active.com. Please visit Active.com's website for more information about the transfer process. The Myrtle Beach Mini Marathon does not facilitate transfers on behalf of participants.
The new registrant will pay the current registration fee at the time of transfer. This means if the price has gone up since the original purchase, the new registrant must pay the higher price. The original registrant will get their base registration fee minus the $25 transfer fee refunded to them by Active.com once the new registrant has registered successfully. Please note, the original registrant will remain registered in our system until the new one registers. If the original registrant signed up using a deferral code, they will not receive any refund if they decide to transfer their registration.
Transfer deadline: The deadline to transfer a registration to another person is six weeks prior to the event date.
WHEN WILL I GET MY BIB NUMBER?
Final race instructions will be emailed to registered participants the Monday prior to race day. Please check your SPAM/JUNK filters! Bib numbers will be assigned to you when you at Packet Pick-Up.
WHAT ARE THE PARTICIPANT SHIRTS LIKE?
Our participant shirts are men's and women's cut tech t-shirts. Unlike cotton blend shirts, they will not shrink when washed.
ARE THE EVENTS WALKER-FRIENDLY?
Yes! You are more than welcome to walk in any of our events. However we do have a 3 hour 30 minute time limit our half marathon and 1 hour time limit for our Coastal 5K. Participants must maintain a minimum pace of 16 minutes per mile for the half marathon.
DO ALL RACES GET SHIRTS & MEDALS?
Half marathon and 5K participants receive participant shirts and finisher medals. Doggie Dash participants receive Doggie Dash bandanas and T-shirts.
ARE THE RACES TIMED?
The half marathon and 5K are timed events, the Doggie Dash is not.
ARE STROLLERS ALLOWED?
Yes! As long as you can adhere to the 3:30 time limit for the Half Marathon. Strollers are welcome at any pace for the Coastal 5K and Doggie Dash!
CAN I WEAR HEADPHONES?
Yes, however we ask that you run with the volume at a low level so you can still hear any directions given to you along the course.
CAN I CHANGE RACES?
You are more than welcome to upgrade from the 5K to the half marathon or downgrade from the half marathon to the 5K as long as there is space available. Category changes can be made online via logging into your Active.com account. If you are upgrading, you will have to pay the difference in price; if you are downgrading, you will not receive a refund for the difference in price. The deadline to make any category changes is one month prior to race day.
I FOUND A DISCOUNT AFTER I REGISTERED. CAN I GET A REFUND?
Sorry! We are unable to apply discounts to existing registrations.
WHEN DO I PICK UP MY PACKET?
Unless VIP (Race Day) Packet Pickup is purchased ahead of time, Half Marathon participants must visit one of the Packet Pick-Up Locations on Wednesday-Saturday. Coastal 5K & Doggie Dash participants can pick up their packets at those locations, or near the start line on race morning. Please allow for plenty of extra time if you are planning to pick up your race packet onsite Saturday morning.
If you cannot pick up your half marathon race packet yourself at the Expo, someone else can pick it up for you. In order for them to do so, they MUST have a photo of your ID. We suggest texting a picture of your driver's license to whoever is picking up your packet.
WHAT IS VIP PACKET PICKUP?
VIP Packet Pick-up is an optional paid service that will allow half marathon participants to pick up their race packets on race morning. This is helpful if you don't live close by. If VIP Packet Pickup is not purchased, participants must visit the Packet Pick-Up Locations prior to race day to obtain their packet. VIP Packet Pickup must be purchased in advance prior to the close of online registration.
- Already registered? VIP Packet Pick-Up can be added to existing half marathon registrations via myevents.active.com and clicking on Purchase Additional Merchandise.
IT LOOKS LIKE IT MIGHT RAIN. WILL THE RACE BE CANCELED?
The races are RAIN OR SHINE! In the case of extreme weather, race officials will work diligently with local officials to determine if the race will be delayed or rescheduled. Participants will be notified via email and social medal. We suggest following us on Facebook for all updates!
DO YOU HAVE GROUP DISCOUNTS?
Groups of 10 or more can receive 10% off!
Please contact email@example.com to provide the group's information and we will create a custom coupon code for your team members to register online with. Each group member will need to register online separately since there is a waiver that must be signed by each individual. Group discounts cannot be used in conjunction with other offers or applied to existing registrations. Refunds will not be given to members who may have already registered prior to the creation of the group discount code. We do not hold spots for group members, so members will be not able to register after an event has sold out.
Please allow a minimum of two business days for group discount codes to be created. Codes cannot be used during the registration opening discount period. Group discounts aren't valid for the Doggie Dash.